Appointments

You can make an appointment over the phone by calling 02 6056 2011 or booking an appointment online by clicking the button the HotDoc button on the top right corner. Not all of our appointments are available online, so please make sure to call the clinic if you can’t find a time online to suit you.

If you need an urgent appointment, it is always best to call so we can do our best to fit you in (for emergencies please call 000 in the first instance).

Our doctors try to run as close as possible to their appointment times, however this is not always possible. Emergencies take priority and may cause unexpected delays. If you are concerned that your doctor may be running late, you may wish to ring us before coming in.

Standard appointments

A standard appointment should be booked if you wish to discuss a single health issue.

Long Appointments

A long appointment should be booked if you wish to discuss more than 1 health issue or you think you may have a lot of questions to ask your doctor.

 

New Patients

The Elmwood Medical Centre welcomes new patients!

Our doctors are committed to building ongoing partnerships with our patients so you achieve the best possible health and wellbeing, for now and the future.

As part of this commitment, we ask that you provide us with information about your past medical history so we have the knowledge we need to provide the most appropriate medical treatment, as well as information that can be readily accessed in case of an emergency.

Prior to your first consultation your will need to complete a registration form. Visit our New Patients page to access our new patient forms. Alternatively please arrive 10 minutes before your appointment to fill in a form at the clinic.

 

 

 

Test Results

The Elmwood Medical Centre respects our patient’s confidentiality and the importance of test results, which is why it is our policy not to discuss your test results via the telephone.

If your doctor requires tests as part of your treatment, it is best to make a follow-up appointment with that doctor to discuss the results. Results usually arrive within one week of your medical test with the exception of PAP tests, which can take up to two weeks.

If you do not make a follow-up appointment, please be aware that your doctor may ask one of our friendly team members to call you to suggest making an appointment to discuss urgent or non-urgent results.

 

Book online to make an appointment to discuss your test results or phone the clinic on 02 6056 2011.

 

Communications

Elmwood Medical Centre is committed to assisting you to proactively manage your health care and keep you well now and for the future.

As well as passing on to you health information and important updates, our doctors, nurses or reception team may also need to contact your directly about your health.

We may use various forms of communication to deliver information to you, such as: phone calls, letters and electronic means, which include SMS and email. To improve the effectiveness of our systems, please make sure that your contact details are up-to-date. Should you not wish to be contacted, simply inform our friendly team.

Our doctors are contactable during normal clinic hours, however, a message will be taken by reception if the doctor is unavailable at the time of your call. Alternatively a nurse may be able to help with your question.

If you wish to contact us, please feel free to call us on +61 2 6056 2011 or email us at admin@elmwoodmedical.com.au. Please note, we are unable to provide medical advice or book appointments via email. To book an appointment please call the clinic or book online

 

Our team will endeavor to respond to all correspondence within 48 hours, however to maintain the privacy of your health information, no medically sensitive information will be emailed or discussed over the phone.

 

Management of Health Information

Your medical record is a confidential document. It is the policy of the Elmwood Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of our team.

You are entitled to a copy of your own medical records on request; however we reserve the right to charge an administration fee to cover any costs incurred in providing your records to you. Please allow 30 days for your request to be finalized.

If you wish to have your past medical history transferred to the Elmwood Medical Centre from another health practitioner, please let us know next time you’re in. We’ll help you to complete a ‘Transfer of Medical History’ form and a member of our team will follow this up on your behalf. We do not charge any fees for this service.

At the Elmwood Medical Centre we abide by the Australian Privacy Principles available here.

We are also required to ask you identifying questions when we speak with you over the phone so please understand that our receptionists are asking these questions to ensure we are speaking with the correct patient.

If you have questions or concerns about your privacy, please contact the Elmwood Medical Centre on 02 6056 2011.

Fees & Cancellations

We bulk bill most consultations except for medical consultations related to work injury and motor vehicle accident. Some procedures, wound dressings and prescriptions are charged privately.

The fees charged for procedures are subject to discussion between the patient and the treating doctor.

Medical examinations required for recreational, pre-employment or special driving licence cannot be bulk billed. These are charged privately.

Fees will be charged if an appointment is missed or cancelled without providing three hours notice of cancellation for that appointment. Fees must be paid before a further appointment can be made.

We charge a $30 did not attend fee if you do not attend the appointment without cancelling.

We are committed to continuously improving our services.

An important part of this process is feedback from our patients. We invite you to talk to us about your experiences at the clinic. Let us know if you have any suggestions or concerns via email: admin@elmwoodmedical.com.au or by post.

Of course we also welcome compliments! It’s good to know where we are doing a good job, so we can replicate this in all areas of our practice.

Complaints can also be directed to:

Health Complaints Commissioner

Ph 03 8601 5200
Toll Free Ph 1800 136 066
Fax 03 8601 5219
hcc@hcc.vic.gov.au

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Ask us a Question

Feel free to ask any questions over the phone, or get send your question via this form below. Your message will be dispatched directly to our staff who will answer as soon as they can.

Bulk Billed Telehealth (Phone Consult) & 2020 Flu Vaccines Now Available

For the safety of our patients and staff, we are encouraging all patients to utilize telehealth consultations. To book a telehealth appointment call us or book online through the button on our website.

2020 flu vaccines have arrived! Please call to make an appointment.

We are accepting new patients.