Your medical record is a confidential document. It is our policy to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of our team.
You are entitled to a copy of your own medical records on request; however we reserve the right to charge an administration fee to cover any costs incurred in providing your records to you. Please allow 30 days for your request to be finalised.
If you wish to have your past medical history transferred to our clinic from another health practitioner, please let us know next time you’re in. We’ll help you to complete a ‘Transfer of Medical History’ form and a member of our team will follow this up on your behalf. We do not charge any fees for this service.
We abide by the Australian Privacy Principles available here.
We are also required to ask you identifying questions when we speak with you over the phone so please understand that our receptionists are asking these questions to ensure we are speaking with the correct patient.
If you have questions or concerns about your privacy, please contact the Elmwood Medical Centre on 02 6-56 2011.