COMMUNICATIONS

Elmwood Medical Centre is committed to assisting you to proactively manage your health care and keep you well now and for the future.

As well as passing on to you health information and important updates, our doctors, nurses or reception team may also need to contact your directly about your health.

We may use various forms of communication to deliver information to you, such as: phone calls, letters and electronic means, which include SMS and email. To improve the effectiveness of our systems, please make sure that your contact details are up-to-date. Should you not wish to be contacted, simply inform our friendly team.

Our doctors are contactable during normal clinic hours, however, a message will be taken by reception if the doctor is unavailable at the time of your call. Alternatively a nurse may be able to help with your question.

If you wish to contact us, please feel free to call us on +61 2 6056 2011 or email us at admin@elmwoodmedical.com.au. Please note, we are unable to provide medical advice or book appointments via email. To book an appointment please call the clinic or book online

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Our team will endeavor to respond to all correspondence within 48 hours, however to maintain the privacy of your health information, no medically sensitive information will be emailed or discussed over the phone.

MANAGEMENT OF HEALTH INFORMATION

Your medical record is a confidential document. It is the policy of the Elmwood Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of our team.

You are entitled to a copy of your own medical records on request; however we reserve the right to charge an administration fee to cover any costs incurred in providing your records to you. Please allow 30 days for your request to be finalized.

If you wish to have your past medical history transferred to the Elmwood Medical Centre from another health practitioner, please let us know next time you’re in. We’ll help you to complete a ‘Transfer of Medical History’ form and a member of our team will follow this up on your behalf. We do not charge any fees for this service.

At the Elmwood Medical Centre we abide by the Australian Privacy Principles available here.

We are also required to ask you identifying questions when we speak with you over the phone so please understand that our receptionists are asking these questions to ensure we are speaking with the correct patient.

If you have questions or concerns about your privacy, please contact the Elmwood Medical Centre on +61 2 6056 2011