Policies

Your Rights

If you have a concern, suggestion or complaint about the Practice we would like to hear about it. Please address any complaints or concerns in writing to the Practice Manager at our Practice address. We will take your concerns, suggestions and complaints seriously. An alternate approach for you to make a complaint about the practice is to contact the Victorian Health Complaints agency at the following address: Health Services Commissioner 30th Floor 570 Bourke Street Melbourne VIC 3000 Phone: 1800 136 066 (Toll free in regional Victoria) or 03 8601 5200 TTY: 1300 550 275 Fax: 03 8601 5219...

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Telephone access

Test results, prescriptions, referrals and medical certificates will not be discussed via telephone. Please make an appointment with your Doctor. Whilst we try to accommodate telephone requests, we avoid interrupting our doctors whilst they are consulting with patients unless it is urgent. If you have a question for the doctor, we will send them a message to reply to, and you will be contacted with the appropriate course of action.

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Fees & Billing

We bulk bill most consultations except for medical consultations related to work injury and motor vehicle accident. Some procedures, wound dressings and prescriptions are charged privately. The fees charged for procedures are subject to discussion between the patient and the treating doctor. Medical examinations required for recreational, pre-employment or special driving licence cannot be bulk billed. These are charged privately. Fees will be charged if an appointment is missed or cancelled without providing three hours notice of cancellation for that appointment. Fees must be paid before a...

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Your Personal Information

In order that we may contact you, please ensure that we have your current telephone number and address, and also contact details of a friend or relative in case of an emergency. If you have a new or an updated Medicare Card, please present it to the receptionist so that it can be recorded for bulk billing purposes. Please note that we cannot bulk bill patients with an invalid or expired Medicare Card.

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Appointments & Results

Our doctors are committed to providing you with the very best care. Our doctors are not able to provide prescriptions, medical certificates, referrals or any other documentation without a doctor’s appointment. Results will not be discussed over the phone. This is to protect your privacy, and to provide you with follow up care. Please make an appointment to follow up test results with your doctor.

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Privacy & Confidentiality

We maintain full confidentiality of our patient’s medical records and as such it is the policy of the clinic not to release any patient information or clinical results to patients over the phone. It is important that the doctor discuss the results of any investigations with the patient on a face to face basis, so that any questions can be addressed properly. Privacy Policy The staff at the Elmwood Medical Centre recognize the importance of protecting the privacy and confidentiality of all of our patients and their families. The staff at the Elmwood medical Centre is committed to...

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